Our Barbora TECH teams are actively looking for new members to join our IT department. If you are looking for a motivating, friendly, but very ambitious environment, this might be a perfect opportunity for you! 

WHAT YOU'LL BE DOING 

• Provide first-line support for routine technical issues such as password resets, basic troubleshooting, and user inquiries. 
• Manage the ticketing system: create tickets, detail issues accurately, and perform efficient ticket triage. 
• Update and maintain knowledge base articles and documentation to support end users and other support tiers. 
• Use your foundational knowledge of our systems to effectively address and resolve basic IT issues. 
• Take ownership of basic issues, strive for quick resolution, and escalate to L2 support when necessary. 

WHAT YOU'LL NEED TO SUCCEED:

• Solid understanding of IT systems and standard support practices. 
• Excellent problem-solving skills and ability to handle multiple issues. 
• Strong communication skills in both verbal and written forms. 
• Ability to work effectively both independently and as part of a team. 
• Dedication to delivering high-quality customer service. 
• A proactive approach to continuous learning and staying abreast of technological advancements. 

YOU ARE SOMEONE WHO: 

• Has a strong English language proficiency, both written and verbal. 
• Organized and detail-oriented, ensuring accuracy and efficiency in your work. 
• Focused on customer satisfaction and resolving user issues. 
• A quick learner, eager to face new challenges. 

• A collaborative team player, able to work well with diverse teams. 
• Proactive, self-motivated, and ready to make a significant impact. 
• Exceptional communication and organizational skills, thriving in collaborative environments. 

WHAT'S IN IT FOR YOU:

• Opportunity to accelerate your career by joining the #1 e-commerce grocery company in the Baltics.🚀 
• Comprehensive coverage via private health insurance. 
• Access Barbora.lt and partners’ discounts. 
• Flexible hybrid work model. 
• Company events and team-buildings! 
• Fully equipped kitchen with coffee, cold drinks, and snacks. 
• Your choice of hardware (Mac or Windows) to suit your work style. 
• A high degree of collaboration and autonomy, motivated colleagues, and access to cutting-edge technologies. 

SALARY:

1300-2070 Eur gross, the final offer will depend on your experience and qualifications for the role.